FAQs
FLORAL CARE
How to care for my bouquets? To prolong the life of your flowers, stems should receive a fresh cut and vase water should be changed out every three days. We suggest keeping arrangements out of direct sunlight.
DELIVERY
Delivery Charge and Radius Local delivery is available for orders within a 35 mile driving radius of our Playa Vista HQ. For orders over 35 miles, please contact our Floristas at hello@countylineflorals.com.
How are my flowers packaged? Our bouquets are wrapped and transported with care and all of the materials we use are biodegradable and sourced with the environment in mind. While we do not include a vessel with our bouquets, you can find a curated selection of them in the vessels section of our site to be included in your delivery.
Will they be left in a safe place? If you or the recipient of the bouquet aren’t home at the time of delivery, we’ll contact you for instructions on the safest place to leave them. Please also feel free to leave special delivery instructions when placing your order.
My flowers haven’t arrived! Our bouquets make their way to people's homes between 1:00 PM and 6:00 PM. You will receive notifications throughout your flower's delivery journey. If you have any questions or issues, you can reach out by email to hello@countylineflorals.com.
While we do our best to accommodate specific delivery time requests, exact delivery time cannot be guaranteed.
Do you offer same day delivery? While we suggest ordering in advance to ensure the highest quality bouquets, we can often accommodate same day orders with modifications. Please email hello@countylineflorals.com to check availability for a same day order.
For major holidays, we recommend placing your order five days before the preferred delivery date. To guarantee next day delivery, please place your order by 3pm on the day prior.
MEMBERSHIP
How do I modify or cancel my subscription? Any modifications to your subscription can be made in the customer portal on the County Floral Line website.
Note: Your Membership will automatically renew and you will be charged applicable subscription and delivery fees until you cancel your Membership or we terminate it. You may cancel your Membership via your account portal or by emailing hello@countylineflorals.com. If you notify us that you would like to cancel your Service Membership less than seven days prior your next scheduled delivery, you may be charged for a floral delivery.
Can I skip a delivery? Please contact hello@countylineflorals.com to make changes to your membership.
What if I need a new pail? New pails can be ordered by visiting our vessels section of our site. If you feel that you received a defective pail, please contact us at hello@countylineflorals.com and we will replace the one you have.
Can I choose my bouquets? Each membership comes with an array of bouquets from our current edit that can be found on our site. Please contact hello@countylineflorals.com if you’re interested in customizing your subscription.
ORDERS
How do I modify an order? Any mistakes made while placing an order can be quickly resolved by contacting us at hello@countylineflorals.com. Changes to bouquets must be made four days or more before the delivery date.
How do I cancel an order? We can make changes to a bouquet up to four days before the delivery date.
What if there is something wrong with the condition of my flowers? We aim to provide you and all our customers fresh florals in great condition. Due to the perishable nature of florals, we are unable to accept returns or issue refunds. All sales are final. We are unable to provide replacement bouquets, unless (1) the bouquet arrives in substandard condition, or the bouquet was never delivered AND (2) you contact us within three (3) calendar days of the delivery date by emailing a photo and concerns to hello@countylineflorals.com.
In the event the bouquet arrived in substandard condition, you are also required to also attach a photograph of the bouquet. Credits issued for replacement bouquets cannot be transferred or redeemed for cash.
